Return & Refund Policy

Return and Refund Policy

Overview

At Organic HFP, we aim to provide a clear and fair return process. Please review the information below to understand your rights and responsibilities when requesting a return.

Return Policy

You have 14 days from the date of delivery to request a return. It is the customer's responsibility to contact us within this period to initiate a return request.

Eligible Returns

  • Defective items
  • Incorrect items
  • Change of mind (conditions apply)

Change of Mind Returns

For change of mind requests, you may contact us within 14 days of delivery to initiate a return.

The customer is responsible for the return shipping costs. Items must be returned in a suitable condition.

To begin the process, please contact us at info@organichfp.com. Our team will provide the return address and further instructions.

Defective or Incorrect Items

If you receive a defective or incorrect item, you must contact us within 14 days of delivery.

Once your request is approved, we will provide a prepaid return shipping label. You can download, print, and attach it to your return package.

How to Request a Return

  1. Contact us within 14 days at info@organichfp.com or call +44 7451 295791.
  2. Provide your order number and reason for return.
  3. Wait for return approval and instructions from our team.
  4. Return the item as instructed.

Return Shipping

  • For defective or incorrect items: We provide a prepaid return label.
  • For change of mind: The customer is responsible for return shipping costs.

Please ensure items are securely packaged to prevent damage during transit.

Inspection and Refunds

Once we receive your returned item, it will be inspected within approximately 2 business days.

If approved, your refund will be processed within 7 business days after inspection.

Refunds will be issued to the original payment method used at checkout.

Exchanges

We offer exchanges for defective or incorrect items where applicable.

No restocking fees are charged for eligible returns.

Contact Us

If you have any questions about this policy, please contact us: